Last Updated: September 4, 2026
At Rime Designs, we want you to be completely satisfied with your purchase. If you're not happy with your product, we're here to help.
Return Window: You have 30 days from the date you receive your product to initiate a return. Return shipping is paid by the customer.
Eligible Returns: To be eligible, your product must be:
Non-Returnable Items: We cannot accept returns for products that have been installed or mounted, products with missing components or damaged packaging, or products returned more than 30 days after receipt.
Return shipping is paid by the customer. Ship the product back with a tracked service to the address we provide; return shipping costs are not refunded. We recommend keeping your tracking number until the refund is issued.
Once we receive and inspect your returned product, we will notify you via email. If approved, your refund will be processed within 7-10 business days to your original payment method. The product purchase price is refunded; original outbound shipping is not.
We do not offer direct exchanges at this time. If you need a different product, please return your original item for a refund and place a new order.
If your product arrives damaged or defective, contact us at rimedesignsco@gmail.com within 3 days of receipt with photos and your order number. We'll resolve it — replacement components, a full refund (including original shipping), or a replacement product at no cost. You won't be responsible for return shipping on damaged or defective products.
You may cancel before your order ships by emailing us for a full refund. Once shipped, orders cannot be cancelled; you may refuse delivery or follow the standard return process.
Rime Designs, LLC · Denver, CO 80211 · rimedesignsco@gmail.com